Delivery Information

Thank you for shopping with us at Merch Milk! We want to ensure your orders are delivered to you in a timely and cost-effective manner.

Please be aware that these shipping options are solely based on when your custom product is ready, quality checked and ready to ship to you. For individual lead times, please check the product description.

Here’s everything you need to know about our shipping options:

United Kingdom Shipping

• Free Shipping over £100: Enjoy free shipping on all orders over £100 within the United Kingdom. This offer is automatically applied during checkout, and you can expect your items to be delivered without any shipping charges.
• Weight-Based Shipping (Orders under £100): For orders under £100, we offer weight-based shipping options to cater to your needs. Please see the following rates:
  • Up to 5kg: £8.95
  • 5kg – 10kg: £10.00
  • 10kg – 20kg: £15.95
  These orders will be shipped using Royal Mail Tracked 24 service, ensuring your package’s safe and timely delivery.
• UPS Next Day (Orders up to 50kg): If your order weighs up to 50kg, we provide the option of UPS Next Day delivery at a rate of £25.95. This expedited service guarantees swift delivery to your doorstep.
• Heavy Orders (Up to 100kg): For heavier orders up to 100kg, we offer a reliable shipping option via UPS Next Day at a rate of £41.95. This service ensures your larger items reach you promptly.
• Pallet Shipments (Orders above 100kg): If your order exceeds 100kg, it will be treated as a pallet shipment. This option is available at a flat rate of £110. Our dedicated team will ensure your items are securely packaged and shipped to you in the most efficient manner possible.

Please note that all delivery times are estimated and may vary depending on your location and any unforeseen circumstances that might affect the delivery process. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor its progress every step of the way.

At Merch Milk, we strive to provide you with the best possible shopping experience, including hassle-free delivery. If you have any questions or concerns regarding our shipping options or your order’s delivery status, please don’t hesitate to contact our customer support team.

International Shipping

With manufacturing facilities located all over the world, we’re excited to offer international shipping to customers everywhere! We’re committed to bringing our products to your doorstep, no matter where you are. Here’s everything you need to know about our international shipping options:

• Global Shipping: We’re pleased to inform you that we offer worldwide shipping. Whether you’re in Europe, North America, Asia, or any other part of the world, you can take advantage of our high-quality products and excellent service.
• Personalised Shipping Quotes: International shipping rates can vary based on your location, the weight of your order, and other factors. To ensure you receive the most accurate and competitive shipping rate, we kindly request that you contact us for a personalised shipping quote. Our dedicated team will work closely with our network of shipping partners to find the best rate for your specific order and location.
• How to Request a Quote: To request a personalised shipping quote for your international order, please reach out to our customer support team via WhatsApp, email or phone. They will be more than happy to assist you and provide you with all the necessary information to make an informed decision.

We understand that shipping internationally can sometimes raise questions or concerns, and we’re here to address any inquiries you may have. Rest assured, we’re committed to making your international shopping experience with us as smooth and convenient as possible.

Please note that international delivery times can vary depending on the destination country, customs regulations, and other factors beyond our control. Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the delivery progress.